We welcome you at Forever18.asia. The following Terms and Conditions of use shall govern the use of the websites www.forever18.asia and www.forever18.co.in (“Websites”) The Websites are operated by Forever 18 International. Please read the Terms and Conditions of Use carefully before using the Websites. By using the Websites you accept these Terms and Conditions of Use. The Websites may only be used in compliance with these Terms and Conditions of Use. Forever18.Asia is referred to as “Forever18.asia" or “Company” "we," "us,”, “our" or Company and you the end user is referred to as "you", "your" or “user”.
Any clause of Terms and Conditions if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.
"Agreement" means the Terms and Conditions (T&C) contained herein under the www.forever18.asia and www.forever18.co.in brand name. It will also include references to this Agreement as and when amended, notated, supplemented, varied or replaced.
“Site” means the www.forever18.asia and www.forever18.co.in” owned and operated by Forever18, which provides a venue to the users of www.forever18.asia and www.forever18.co.in to buy the products listed / displayed at www.forever18.asia and www.forever18.co.in.
"Affiliate" being a corporate entity, means any entity, which controls, is controlled by, or is under the common control of the Company and being an individual, means any entity, which is controlled by the Company.
“User/You” means and includes any Customer / Buyer / You (the person or any legal entity) who accept the offer for sale by www.forever18.asia and www.forever18.co.in by placing its order on this Site.
“Product's” connotes the goods, services promoted / displayed on the Site and offered for any use / sale.
This Website is only a venue where Users may meet and interact with us for their sale and purchase transactions. The commercial / contractual terms include without limitation price, shipping costs, date, period, mode of delivery, warranties related to products and services including after sales services related to products and services, etc., over which the we have complete control and the same may be subject to change.
The agreement between you and www.forever18.asia and www.forever18.co.in is subject to the following terms and conditions :-
1. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
2. These Terms and Conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the Shopping services of www.forever18.asia and www.forever18.co.in you agree to be bound by the Terms and Conditions.
3. All prices, unless indicated otherwise are in Indian Rupees
4. By indicating User’s acceptance to purchase any product or service offered on the site, user is obliged to complete such transactions. Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.
5. Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.
6. In a credit card transaction, you must use your own credit card. www.forever18.asia and www.forever18.co.in will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.
7. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost towards re-delivery shall be claimed from the User placing the order.
8. Payment gateway takes about 24-48 hrs. Usually orders are processed and shipped within 7 working days, However, certain categories of products have different lead-times for delivery due to the nature of the product. Do check the delivery timelines for each product while ordering. www.forever18.asia and www.forever18.co.in shall not be liable for any delay / non-delivery of purchased goods in the event of flood, fire, wars, acts of God or any cause that is beyond the control of www.forever18.asia and www.forever18.co.in.
9. The Products shall be subject to manufacturer's terms and conditions for warranty, service and maintenance, and Company does not accept any responsibility for the same. The Company also does not accept any responsibility for the usage of the Products by the User. Warranty valid for a period of 45 days from the date of placing the order. The warranties do not cover normal aging of the product, wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment or if the products have been used. Warranties do not apply in case the product has been exposed to chemical solvents, commercial cleaners, cosmetic sprays, perfumes, deodorants, etc. The original purchase receipt is required as proof of purchase to claim warranty.
10. www.forever18.asia and www.forever18.co.in shall have no liability for the defects in product received by the customer. The customer consents to agree to the terms of the return policy of the respective supplier in case of any defective products sold by such supplier to the customer.
11. The User agrees to use the services provided by www.forever18.asia and www.forever18.co.in, its affiliates, consultants and contracted companies, for lawful purposes only. Company may assign any or all of its rights under these Terms to its Affiliates without consent of the User.
12. Any attempt by a User to deliberately damage the Site or undermine the legitimate operation of the Site is in violation of Criminal and Civil Laws and should such an attempt be made, Company reserves the right to seek damages/injunction from any such User to the fullest extent permitted by law.
13. The User agrees to provide authentic and true information. www.forever18.asia and www.forever18.co.in reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), www.forever18.asia and www.forever18.co.in has the right in its sole discretion to reject the registration and debar the User from using the Services available at this website, and / or other affiliated websites without prior intimation whatsoever.
14. Partial / defective delivery of product needs to be reported within 3 days of receipt of the product.
15. In the event of non-delivery of the products to the customers, the liability of the Company shall be limited only to the refund of the exact amount paid by the customer for the purchase of the product.
16. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account or will be paid through cheque.
17. In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.
18. This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Forever 18 International and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Delhi. The High Court of judicature at Delhi alone shall have the jurisdiction and the Laws of India shall apply
19. www.forever18.asia and www.forever18.co.in expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of www.forever18.asia and www.forever18.co.in or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to www.forever18.asia and www.forever18.co.in. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of www.forever18.asia and www.forever18.co.in. You may not modify, distribute or re-post anything on this website for any purpose.
20. The www.forever18.asia and www.forever18.co.in names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Forever 18 International. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
21. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of www.forever18.asia and www.forever18.co.in and its technology partners and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by www.forever18.asia and www.forever18.co.in.
22. You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, www.forever18.asia and www.forever18.co.in shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
23. You agree to defend, indemnify and hold harmless www.forever18.asia and www.forever18.co.in, its employees, founders, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to www.forever18.asia and www.forever18.co.in but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
24. This User Agreement is effective unless and until terminated by either you or www.forever18.asia and www.forever18.co.in. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. www.forever18.asia and www.forever18.co.in may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to www.forever18.asia and www.forever18.co.in. Upon any termination of the User Agreement by either you or www.forever18.asia and www.forever18.co.in, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise.
25. All the information regarding the products listed is taken from the company’s website & company’s catalogue. Some specifications are subject to change without prior notice.
26. Cash On Delivery (COD):
www.forever18.asia and www.forever18.co.in’s Cash On Delivery service enables buyers to pay for their goods worth on receiving the consignment.
In case of cancellations after the goods are delivered, www.forever18.asia and www.forever18.co.in will accept the consignment only if it is not opened or tampered with and would refund the token amount (if paid). www.forever18.asia and www.forever18.co.in will not be liable to take back the goods if the package is unwrapped or meddled with.
The order placed by the customer under COD will be confirmed by phone / email by Forever 18 International. However, such confirmation shall not constitute acceptance of the customer’s order, unless this is expressly stated in the confirmation.
If by due diligence, we find that a user is misusing the COD service, we might disable the users id or charge a processing fee.
The user agrees to receive unlimited messages with regards to their transaction from www.forever18.asia and www.forever18.co.in. This clause shall survive till the expiry or termination of this User Agreement.
27. Return / Exchange / Refund Policy
We understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Our policy do not allow us to Exchange / Replace the products once shipped & sold. However we do take back products for return / exchange only in a condition :-
The product delivered varies from the product ordered by the customer.
There is a manufacturing defect in the product shipped.
We have been intimated in seven (7) working days from the date of receipt of the courier / product.
We assure you that all products sold on forever18.asia are brand new.
You should contact Customer service on email firstname.lastname@example.org
Date & Amount
Nature of Complaint
Our Customer service will register your complaint and issue a complaint number as reference. Our courier will collect the parcel from you by giving reference to your complaint number and will issue an Airway bill. Please do not hand over the parcel to courier unless an airway bill is issued to you.
While handing over the parcel to the courier please ensure that:
a. The product is unused
b. The product and the packaging is not damaged, Used and/or damaged products will not be replaced by us. After the courier has collected the parcel, please call Customer service to confirm return by giving reference of the Airway bill.
Our Top Priority is to satisfy our customers. We will replace the Returned defective product subject availability of stocks. For products not available in stock, we will credit your account for the value of Invoice. The amount so credited to your account will be adjusted against future purchase(s) made by you.
Always keep a copy of the airway bill issued to you by courier for the return transaction for your reference.
28. International Customers – It will be our pleasure to have customers from all over the world but we may be constrant to supply to locations as per the courier company delivery locations. For international customers will have the follwing conditions applicable :-
1. COD – Cash On delivery not possible as off now.
2. Courier Charges – No free shipment possible. Charges will be applicable on actual basis as charged to us by the courier company. Customers on successful placement of orders will get a mail from us on the charges with payment options to Forever 18 International. On successful receipt product payment along with courier charges the product will be shipped to the customer.
3. Return / Exchange policy – Same for both national & international customers however in case of return as accepted by Forever 18 international the onus of successful delivery of product to Forever 18 International office will be at cost to the customer.
29. Know More Link:
www.forever18.asia and www.forever18.co.in may not be able to offer the Cash on Delivery (COD) payment service for a few products and for few locations.