Delivery Information

SHIPPING OF GOODS AND INSPECTION

 

The goods are deemed delivered by Forever 18 once they have been shipped to the customer’s address given for his order and delivered to him or a person living in his household or to a neighbor, and their receipt has been acknowledged in writing or electronically.

 

The customer shall inspect the goods promptly and inform Forever 18 in text form (e.g. by email) of any erroneous, defective or missing articles.

 

The amount of the shipping costs depends on the type, quantity and of the place of delivery of the goods.

 

Forever 18 is entitled to make partial deliveries.

                                   

5.RESERVATION OF TITLE:

 

The goods shall remain the property of Forever 18 until the complete payment of the purchase price.

 

COSTS AND COMPENSATION FOR LOSS IN VALUE IN CASE OF RETURN SHIPMENT AND REVOCATION:

 

In case of revocation the costs for the return shipment shall be borne by the customer if the purchase price of the goods returned does not exceed an amount of Rs. 5000 or if the customer, in case of a higher purchase price, has not yet settled the purchase price, or an installment agreed upon, at the time of revocation, unless the goods delivered do not comply with the goods ordered.

 

The customer shall only be obligated to pay compensation for loss in value due to deterioration of the goods or benefits drawn if he has used the goods beyond the extent required for examining their qualities and proper functioning. Examining the qualities and proper functioning shall mean to test and try the goods as would usually be done when buying the item in a shop.

 

INSTRUCTIONS REGARDING REVOCATION:

 

Right of Revocation

Your may revoke your declaration to contract without giving reasons through communication in text form (e.g. letter, fax, email) within a period of fourteen (14) days, or if you have received the goods before the expiration of this period, through return shipment of the goods. This period begins upon receipt of these instructions regarding revocation in text form, however not prior to the receipt of the goods by the recipient or prior to the fulfillment of our obligations of information pursuant to applicable laws. For the observation of the revocation period it is sufficient that the notice of revocation be sent or the item be returned in due time. The revocation shall be addressed to Forever 18.

 

Consequences of Revocation

 

In case of effective revocation, the performance received by either party from the respective other party must be returned and any benefits that may have been obtained (e.g. interest) be delivered to it. If you are unable to return the entire performance or benefits obtained (e.g. benefits through having used the goods), or are able to return only part of it, or are able to return it only in a deteriorated condition, you are obligated to pay compensation for the loss in value. Compensation for such loss in value due to deterioration of the goods or benefits obtained must only be paid if the benefits obtained through having used the goods or their deterioration is due to their use beyond the extent required for examining their qualities and proper functioning. Examining the qualities and proper functioning shall mean to test and try the goods as would usually be done when buying the item in a shop. Items that can be shipped as a parcel shall be returned at our risk. The ordinary costs for the return shipment must be borne by you if the goods delivered comply with the goods ordered and if the price of the goods returned does not exceed Rs. 5000 (Rupees Five thousand only), or if, in case of a higher price of the goods, at the time of revocation you have not yet paid the consideration or the installment contractually agreed upon. Otherwise, the return shipment will be free of charge for you. Items which cannot be sent as a parcel will be collected at your address. Any obligations of reimbursement must be fulfilled within a period of thirty (30) days. This period begins for you upon sending your declaration of revocation or returning the item, and for us upon its receipt.

 

8. WARRANTY:

 

Warranty is valid against manufacturing defects. Valid only on products purchased at Forever 18.

Warranty valid for a period of 90 days from the date of placing the order.

Use of jewelry during heavy work or sporting activities voids all warranties against normal wear tear.

The warranties do not cover normal aging of the product, wear and tear, cuts or scratches, or damage caused by impacts or accidents.

The warranties do not apply if products have been placed outdoors or in a humid environment or if the products have been used.

Warranties do not apply in case the product has been exposed to chemical solvents, commercial cleaners, cosmetic sprays, perfumes, deodorants, etc.

Warranties do not apply to products that have been stored incorrectly, used inappropriately, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

The warranties are to the benefit of the original purchaser of the product. They are not transferable.

The original purchase receipt is required as proof of purchase to claim warranty.

 

Other:

 

Forever 18 will examine the product and decide if it’s covered under warranty and will then, at its choice, either repair the defective product or replace it with the same or a comparable product depending on the availability of that product.

 

If the item is no longer sold by Forever 18 or serviceability of the product cannot be provided, Forever 18 will provide an appropriate refund, however, Forever 18 will decide at its discretion, what will constitute an appropriate refund.

 

LIABILITY:

 

Forever 18 liabilities for its own acts or for the acts of the persons employed in the fulfillment of its obligations shall be limited to the foreseeable direct damage typical in this type of contract. This shall not apply in case of intent, gross negligence; damage to body or health, or breach of material contractual duties which are essential for the relationship between the customer and Forever 18 and which are expressly stated.

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